• go to Administrator > Account > Integrations > Zoho > Settings;
• enable Outbound click-to-call and choose a default click to call number (default number is used if the employee doesn't have fixed outbound SIP-line number);
• if all the users should have one and the same click to call number choose to Assign a specific Caller ID for outbound calls. Then all the outbound calls will be made from the number mentioned in the Click to call number tab;

<aside> ⚠️ Note: if you click on the number to make a call (click-to-call from the CRM) you will receive an inbound call to your software where you receive calls (CallGear web or desktop softphone or any other IP phone). The system will call the customer as soon as you answer the call. If you decline or don't answer the inbound call after you click-to-call some number you'll see a message in Zoho that the call was unsuccessful.

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